Help and support

Public transport ticketing help

Detailed help articles on topics including contactless payments, and refunds and replacements.

You can use the website or PTV App to find myki outlets nearby.

View retail outlets nearby that sell Youth myki.

View reasons for a login error when you try to view your contactless payment tra...

Find out about what you can do if you had a myki Pass, Commuter Club or Internat...

Your myki account can hold 10 registered myki cards. Find out what to do if you'...

View common ticket reader error messages and tips on how to process a payment fo...

Get a full or partial refund on your myki or paper ticket.

Replace a myki, travel pass, ticket or student ID, including expired mykis. In m...

Use your device's password manager to find and use your myki login and password....

If your myki is nearing its expiry day, scan it before tapping on to travel.

Answers to common questions about Mobile myki.

Topped up online more than 30 days ago and haven’t tapped on? Your myki Money to...

How to use myki machines, Quick Top Up machines, readers and gates.

Find out what to do if you're having problems with your International Student Tr...

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