A city tram stop at night. There are passengers getting on a off the tram.
Public transport ticketing help

Ticket reader errors for contactless payment

View common ticket reader error messages and tips on how to process a payment for your trip.

Travellers might see ticket reader error messages when using contactless payment. View common error messages, and information on how to tap on correctly.

'Tap' errors

A myki ticket reader error message showing a large red cross and the message 'Please tap again'.

Please tap again

You may have tapped on too quickly. We haven't processed your payment. 

Tap on by holding your card near the reader for a longer time.

A myki ticket reader error message showing a large red cross and the message 'Already tapped'.

Already tapped

The ticket reader has detected that you tapped on earlier. 

This validator message means you won't be charged twice for the same trip. 

Card errors

A myki ticket reader error message showing a large red cross and the message 'Card declined, use another card'.

Card declined

We aren't able to process your payment using this card. 

Try a different physical or digital bank card.

A myki ticket reader error message showing a large red cross and the message 'Card not accepted, use another card.'

Card not accepted

We may not be able to process your payment using this card.

Try a different physical or digital bank card.

Device and 'card clash' errors

A myki ticket reader error message showing a large red cross and the message 'Tap one card only, multiple cards detected'.

Tap one card only: card clash

The ticket reader detected more than one card. It hasn't processed your payment. 

Scan your card again. Keep other bank or myki cards away from the ticket reader when you scan.

A myki ticket reader error message showing a large red cross and the message 'Digital devices not accepted.'

Digital devices not accepted

This ticket reader isn't be able to process digital bank cards. 

Use a physical bank card, or a myki card.

Contactless payments

We’re making it easier to travel on public transport by introducing more ways to pay

Public transport ticketing help

Detailed help articles on topics including contactless payments, and refunds and replacements.