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Help and support

View detailed information on common help topics for public transport and the road network.

View our help pages by topic across the road and public transport networks. We've listed some popular pages to get you started.

 

Popular pages

Contactless payment FAQs
Replace a myki, ticket or student ID
Refund a myki or ticket
Check eligibility and limits for myki and ticket refunds in Victoria including partial refunds, balance transfers, and how refund amounts are calculated.
Lost property on a train, tram or bus
Report a road hazard
Drive test for a Victorian driver's licence
Roadworthy tester locations

Help and support topics

Public transport ticketing help

Detailed help articles on topics including contactless payments, and refunds and...

PTV App help

Get help on PTV App ticketing and journey planning tasks, including registering ...

Other public transport help

Get extra information on Journey Planner, Public Transport Data Program, lost pr...

Registration and licensing help

View popular topics for registration and licensing on our website, and useful li...

Road and traffic safety help

View popular topics for road and traffic safety on our website.

Business and industry help

View popular topics for business and industry on our website.

 

Ways to contact us

Public transport enquiries

We can help you with myki, paper ticket and general public transport queries.

You can view staffed stations and PTV Hub information, and submit feedback online, by phone or by mail.

View details
Photograph of cars driving on a busy main road, surrounded by gum trees

Road issues and enquiries

Report dangerous road hazards by calling 13 11 70. 

You can make a non-urgent road enquiry and view other road-related enquiry options.

View details

 

View other ways to contact us. 

Latest news 

View latest news on the road and public transport networks.