Three trains at Flinders Street.
Contact us

Public transport enquiries and feedback

We can help you with myki, paper ticket and general public transport queries, including complaints.

Online

Online feedback may take 24 hours to reach us. If you need a quick response, please call 1800 800 007. 

If your online feedback needs a response, we'll get back to you within 10 business days.
 

myki feedback

Tell us about your experience using the myki ticketing system.

Public transport feedback

Tell us about your experience using public transport.


Popular help options

Two trams on Royal Parade in Carlton

Help and support articles

You can read popular help and support topics for public transport, including: 

  • ticketing
  • lost property
  • PTV App support.
View help and support articles
Passengers using the Souther Cross Station escalators. There are trains on each side of the platform.

Staffed stations and PTV Hub

Visit a staffed station for help with your enquiry, including the PTV Hub at Southern Cross Station.
 

View staffed stations

Phone

Call us on 1800 800 007. For TTY (teletypewriter) call 9619 2727. Overseas customers can call +61 3 9662 2505.

Call centre hours:

  • Sunday to Thursday: 6am to midnight
  • Friday and Saturday: 6am to 6am (24 hours).


Always call Triple Zero (000) in an emergency situation.

Social media

Find us on Facebook, Instagram and YouTube.
 

Other useful resources

Subscribe to email updates

Sign up for helpful email alerts about the Victorian transport network.

Customer experience surveys

We may ask you to complete a survey about how you use the transport network. We ask third-party agencies to do this, such as Klein, or Quantum Market Research.

We use this information to help improve our transport services.