Help and support
PTV App help
Get help on PTV App ticketing and journey planning tasks, including registering your myki, setting up Auto Top Up, adding a favourite and using Apple Pay.
Add a favourite in the PTV AppAdd a favourite in the PTV App
Favourite your regular stops or lines in the PTV App.
Forgotten myki username or password in the PTV AppForgotten myki username or password in the PTV App
You can use the PTV App to get your username, or reset your password.
Find next five departures and nearby stops in the PTV AppFind next five departures and nearby stops in the PTV App
The PTV App lets you view upcoming departures from a station or stop.
myki account login options in the PTV appmyki account login options in the PTV app
View step-by-step instruction on logging into your myki account.
Register your myki in the PTV AppRegister your myki in the PTV App
Use the PTV App to register a myki and protect your balance.
Set up alerts and push notifications in the PTV AppSet up alerts and push notifications in the PTV App
PTV App alerts or push notifications tell you about changes to your journey.&nbs...
Set up Auto Top Up in the PTV AppSet up Auto Top Up in the PTV App
Set up myki Auto Top Up in the PTV App, so you’re always ready to travel on publ...
Set up multi-factor authentication for myki in the PTV AppSet up multi-factor authentication for myki in the PTV App
myki accounts have multi-factor authentication (MFA) on all myki accounts.
Track your public transport service in the PTV AppTrack your public transport service in the PTV App
Use the PTV App to see real-time locations for your bus service.
Use Apple Pay on the PTV AppUse Apple Pay on the PTV App
Set up Apple Pay as a payment method for myki, including top ups or paying for m...