Refund a myki or ticket
Get a full or partial refund on your myki or paper ticket.
You must meet eligibility criteria to get a refund.
In some cases, you may only get a partial refund due to poor service or faults.
You can also replace a myki, paper ticket or student ID, including transferring the balance.
Refund myki Money or a myki Pass
Refunds by ticket type
myki refund limits
If you get a refund on a myki fare, you can only move a maximum of $250 to your myki Money account.
Your myki Money account can’t be any higher than $1,000.
If your refund hits these limits, we will send your money to a bank account instead.
How refunds are calculated
We calculate your refund from the day you submit your refund request.
Our refunds policy follows the Victorian fares and ticketing manual.
Refund calculations, by pass type
Help with your refund
You can make a public transport enquiry to:
- ask us to process your refund (including people who don’t have an Australian bank account)
- ask questions about a refund.
You can also use our myki feedback online form.