Public transport ticketing help
Replace a myki, ticket or student ID
Replace a myki, travel pass, ticket or student ID, including expired mykis. In most cases, you can also transfer the balance.
Replace a myki online
Get a free replacement using your 15-digit myki number. Transfer myki Money or a myki Pass from a lost, registered myki to your replacement myki.
You can also apply for a full or partial refund on your myki or paper ticket.
Replacements by ticket type
Got questions?
You can make a public transport enquiry, or use our myki feedback form.