Public transport ticketing help

Mobile myki frequently asked questions

Answers to common questions about Mobile myki.

Android phone requirements

How do I find out if my Android phone has a near-field communication (NFC) chip?

How do I find out what operating system my phone is using?

I have a wearable with Google Wallet – can I use Mobile myki?

I have a Samsung phone using Samsung Pay and am having difficulties using mobile myki when tapping on and off.

Can I use my current myki card on Mobile myki?

How many Mobile mykis can I use?

Do I need to unlock my phone or open the app to tap on/off?

Can I register my Mobile myki?

Can I use myki Money and myki Pass on Mobile myki?

Is Mobile myki anonymous?

Can I use the same Mobile myki on multiple devices?

I have a Mobile myki and want to use it on my new phone or another phone – what do I do?

What’s a ticket number?

I want a refund for my Mobile myki

I have a public transport card from another location in my Google Wallet account. Will I be charged twice?

Why are there only eight myki Pass types available on Mobile myki?

I don’t travel on Full fare, Child, Senior or General concession – can I use Mobile myki?

Who is eligible to use General concession with Mobile myki?

I don’t have a VISA/Mastercard – can I use Mobile myki?

I’m an international visitor, can I use Mobile myki?

Why do I need to be aged 13 or over to use Google Wallet?

I can’t see Travel card or myki as an option within Google Wallet

My phone battery has died, what do I do?

I’m getting a ‘phone moved too fast’ error message.

I can’t tap on or off

I can’t top up

How do I make sure I don't lose my Mobile myki when I reset my phone?