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Mobile myki
Public transport ticketing help
Mobile myki frequently asked questions
Answers to common questions about Mobile myki.
Read more on how to set up
Mobile myki
.
Android phone requirements
How do I find out if my Android phone has a near-field communication (NFC) chip?
How do I find out what operating system my phone is using?
I have a wearable with Google Wallet – can I use Mobile myki?
I have a Samsung phone using Samsung Pay and am having difficulties using mobile myki when tapping on and off.
Setting up and using Mobile myki
Can I use my current myki card on Mobile myki?
How many Mobile mykis can I use?
Do I need to unlock my phone or open the app to tap on/off?
Can I register my Mobile myki?
Can I use myki Money and myki Pass on Mobile myki?
Is Mobile myki anonymous?
Can I use the same Mobile myki on multiple devices?
I have a Mobile myki and want to use it on my new phone or another phone – what do I do?
What’s a ticket number?
I want a refund for my Mobile myki
I have a public transport card from another location in my Google Wallet account. Will I be charged twice?
Why are there only eight myki Pass types available on Mobile myki?
Who can use Mobile myki
I don’t travel on Full fare, Child, Senior or General concession – can I use Mobile myki?
Who is eligible to use General concession with Mobile myki?
I don’t have a VISA/Mastercard – can I use Mobile myki?
I’m an international visitor, can I use Mobile myki?
Why do I need to be aged 13 or over to use Google Wallet?
Troubleshooting
I can’t see Travel card or myki as an option within Google Wallet
My phone battery has died, what do I do?
I’m getting a ‘phone moved too fast’ error message.
I can’t tap on or off
I can’t top up
How do I make sure I don't lose my Mobile myki when I reset my phone?