Accessibility resources for public transport
View physical and digital accessibility resources for public transport.
Find out about accessible travel on trains, trams and buses.
The PTV App
The PTV App includes voice-over capability and large-font options. When you’re on a train, tram or bus, the app can also let you know you've reached your stop.
Read more on mobile apps for public transport.
Journey Planner
The Journey Planner can provide information on accessibility resources on your route. This can include information on:
- accessible toilets
- hearing loops
- lifts
- tactile ground surface indicators
- tram stop ramp access
- accessible buses.
How to use Journey Planner
- Open Journey Planner.
- Select your route.
- Find your station or stop.
- Click the ‘information’ (‘i’) symbol next to the station or stop name.
You can also view tram stop ramp access on tramTRACKER®, or call your local bus operator about accessible buses.
Communication options
Communication access symbol
When you see the communication access symbol it means that:
- our staff understand how different people communicate
- our staff have communication tools to help them communicate with you
- information is available in different formats.
Find more information about the communication access symbol.
Communication boards
We’ve developed communication boards about travelling on public transport.
At every PTV Hub, you'll see this sign:
Point to this sign to let staff know you’d like to use a communication board to help get your message across. Staff will then show you the boards they have.
You can also download and print our communication boards:
- Picture board [PDF]
- Sentence board [PDF]
- Spelling board [PDF]
- myki and free travel pass picture board [PDF]
- myki and free travel pass sentence board [PDF]
Mobility aid specifications
Trains, trams, buses and coaches have differently sized doors and spaces for mobility aids. If you use a mobility aid, check that it can fit on public transport before you travel.
If you're choosing a new mobility aid, such as a wheelchair or scooter, it's a good idea to check that it meets the specifications below.
You may be unable to travel if your mobility aid is outside these specifications.
| Requirement | Detail |
|---|---|
| Dimensions | Your mobility aid should:
|
| Stability | Your mobility aid should:
|
| Manoeuvrability | Your mobility aid should:
|
Travellers Aid
Travellers Aid is available at Southern Cross, Parkville and Flinders Street Stations. There is also a buggy service and Companion Service at Seymour Station and Melbourne Airport. Wheelchair connection assistance is available at Geelong and Ballarat Stations.
Travellers Aid aims to help people who have accessibility requirements.
It offers:
a buggy service to help you get around the station
accessible toilets with ceiling hoists, adult change tables and qualified carers to help
a companion service to help you get to and from appointments
personal care and meals assistance for people with disabilities
mobility equipment hire
emergency relief for travellers
crisis travel – free public transport fares within Victoria are available for people who are stranded, vulnerable, distressed, disadvantaged, homeless, or at risk of homelessness. Eligibility is assessed on a case-by-case basis.
Accessible public transport action plan
The Accessible Public Transport Action Plan 2020-24 is a strategy for delivering accessible bus, train, tram and taxi services that cater for the needs of users with accessibility requirements.
How to contact us
If you have questions, call 1800 800 007. You can also use the National Relay Service if you are deaf or have a hearing impairment. Once you contact the National Relay Service, ask to call 1800 800 007. TTY users can also call us directly on 03 9619 2727.