Accessible travel on trains, trams and buses

Use these tips to travel more comfortably on public transport.

View accessibility resources for public transport. 

Priority seating

Priority seats are usually closest to aisles and doors on trains, trams and buses. They have a ‘priority seating’ sticker above them.

These seats are for:

• passengers with a disability, impairment, or additional needs
• pregnant women
• the elderly
• parents with young children.

Priority seating should be made available upon request for use by any passengers with additional needs and those who require extra support while travelling.

If you are sitting in a priority seat, please offer it to someone who may need it. If you do not give up your seat upon request, you can be fined by an Authorised Officer.

Travelling on trains, trams and buses

View accessibility travel trips for each mode of public transport.
 

How to contact us

If you have questions, call 1800 800 007. You can also use the National Relay Service if you are deaf or have a hearing impairment. Once you contact the National Relay Service, ask to call 1800 800 007. TTY users can also call us directly on 03 9619 2727.

Useful resources

• See free travel passes, concession fares and the assistance animal pass.
• Plan a journey
• Our contact details, including PTV Hub locations
• Ways we're working to improve accessibility on the public transport network
• The Accessible Transport Advisory Committee