Contactless payments

Contactless payment frequently asked questions

Tips on using contactless payment, including viewing travel and payment history, and applying for refunds.

Train roll out

How are contactless payments being rolled out for trains?

Who can take part?

Can I keep using my myki?

What if I tap on at a contactless station but tap off somewhere it’s not available?

What can I use to pay?

What can’t I use?

Does it cost the same as myki?

How do I tap on and off?

Is internet or data required?

Do I need separate cards for each customer?

What happens if I forget to tap off?

When will the fare appear in my account?

Why was my card declined?

Can I still travel if it’s declined?

How do I get a refund?

How can I see my travel and payment history?

What can I see in the portal?

Is the portal secure?

Why can't I see my device or card?

Are concession fares available?

What about weekly/monthly passes or Commuter Club?

Will Free Travel Vouchers still work?

How do officers check my ticket?

What do they see?

Will I be fined if I didn’t tap on?