Tow truck complaints
Information on what to do if you have a complaint about a tow truck operator.
Try to resolve your complaint with the towing operator first.
If the issue can't be resolved between you and the towing operator, you can lodge a complaint with the Departmen of Transport and Planning.
Accident towing complaints
Accident towing is when a vehicle has been in a car crash and can’t be driven away.
Complaints that DTP review in accordance with the Accident Towing Services Act 2007 and Accident Towing Services Regulations 2019 may include;
- Fees
- Unauthorised tow trucks
- Tow truck operator or driver behaviour
- Release of your vehicle and/or personal items
You must complete and lodge a tow truck complaint form (PDF) and email it to: [email protected]
What happens next
We'll contact you when your complaint has been finalised. For privacy reasons, we can't give you details on how your complaint has been resolved.
If you're unhappy with the outcome, you can contact the Victorian Ombudsman.
Trade towing complaints
For trade towing complaints (vehicle breakdowns), visit Consumer Affairs Victoria.
Clearways towing complaints
If you have had your car towed from a clearway-towaway zone please see the Clearways and tow-away zones page.