Confirmation numbers

A confirmation number is a reference used to confirm a vehicle involved in an accident was towed and handled correctly. It's mainly used by repairers before they can prepare a quote or begin repairs.

When you need one

A confirmation number is usually required when a repairer is quoting or repairing an accident-damaged vehicle.

This often includes situations where the vehicle has been:

• taken to an accident depot
• moved between depots
• taken directly to a repairer
• taken to the vehicle owner’s home

Authority to tow

An Authority to Tow form provides permission for a tow truck driver to move your vehicle after an accident.

It must be completed correctly by the tow truck driver and signed by the owner/driver or Victoria Police. The driver must carry it during the tow

You should receive a copy of the form.

Why it's important

The Authority to Tow form protects you by ensuring your vehicle is only moved with permission and provides a record of where your vehicle was taken.

It also allows repairers and insurers to confirm the towing process was done correctly.

Repairer obligations

Before preparing a quote or starting repairs, repairers must verify the towing information.

They must have one of the following:

• valid and completed Authority to Tow that has been checked and confirmed
• endorsed Authority to Tow signed by an authorised person
• certificate confirming towing details if the Authority to Tow is missing or incorrect

Failure to meet these requirements may result in penalties under the law.

How to request a confirmation number

Email [email protected] and include the following:

• allocation number
• depot number
• accident date
• copy of the Authority to Tow form.

Quick summary

• Authority to Tow = permission to move your vehicle
• Confirmation number = verifies the towing process
• Repairers must confirm all details before quoting or repairing