Compensation for costs incurred during the Telstra outage

If you travelled, or planned to travel, on V/Line services between 6am Wednesday 8 July and 12pm Thursday 9 July 2026 and incurred additional costs due to the outage, you can apply for compensation. This could include costs for alternative arrangements, such as using other transport options to complete your journey.

Claims should be submitted through V/Line's existing refund and compensation process. You'll need to provide details and evidence of costs and how they were related to your travel during the outage period. Eligible claims will be assessed by V/Line.

Compensation is not available for lost costs, such as lost income. Claims must be submitted by 27 July 2026. Visit the V/Line website for more information about the claims process.