Contact us

Road issues and enquiries

Find out how to report a road hazard or make a safety related enquiry.

Report a hazard

Call 13 11 70.

This number operates 24 hours, 7 days a week. It's for all urgent road hazards and anything that presents immediate danger.

Always call 000 in an emergency situation.

Report a level crossing fault


This includes faulty level crossing boom gates. Both numbers are open 24 hours and are free of charge.

Non-urgent road issue or safety related enquiry

You can submit a report or enquiry form to report non-urgent road issues which don't present an immediate danger.

You can also ask about road safety and road rules or make a roadworks or construction enquiry.

Examples of non-urgent road issues:

  • general enquiries
  • faded line marking
  • small potholes
  • fallen signage
  • rubbish and vegetation
  • graffiti.

You can also call us on 133 778.

Registration and licensing enquiries

Urgent registration and licensing queries

You can call VicRoads on 13 11 71 (24 hours, 7 days a week) if you have an urgent question about registration and/or  licensing.

Registration forms

View a list of registration forms. 

In some cases, you can upload and submit the form to VicRoads online. Otherwise, visit the VicRoads office locations page to find your closest VicRoads customer service centre.

Social media

Find us on Facebook, Instagram and YouTube.

Useful resources