Terms and conditions
Information about terms and conditions, privacy, copyright and accessibility when using our website.
We continually review and improve the accessibility of this site. If you have any feedback, please contact us.
How to change webpage text size and page zoom
- Internet Explorer
Modify text size and set page zoom in Internet Explorer
- Google Chrome
Modify text size and set page zoom in Google Chrome
Using keyboard navigation
You can use keyboard navigation as an alternative to the mouse for browsing websites. This increases accessibility if you have difficulty using a mouse or pointer tool.
You can use the arrow keys to scroll up or down pages, the tab key to move between links ('skip links'), and return or enter to select. The backspace key takes you to the previous page.
Changing the contrast
You can change a page to high contrast mode, here‘s some information to help you:
- Google's official "High Contrast" extension for Chrome
- Firefox's documentation on using high contrast theme
- If you're using Internet Explorer, please search for information on how to enable high contrast mode on the Microsoft website: Microsoft Support website – Internet Explorer section
- If you're using an Apple device, please search for information on how to enable high contrast mode on the Apple website: Apple Support website – OS X Accessibility section
The content of images used on this site are described using alt tags (alternative text).
Video or audio formats
We'll include transcripts and captions with all videos we publish online.
This website includes PDFs and Microsoft Word and other documents.
- PDF (Portable Document Format) files
This website may use PDF (Portable Document Format) files, also known as Adobe files to make publications available online. To open, print and/or save these files, you will need Adobe Acrobat Reader which you can download for free from Adobe.com.
Download Adobe Acrobat Reader
- Microsoft Word
This website will provide accessible Word documents. Document links indicated by .doc will open using the Word processing package you have on your computer, or you can download the free Microsoft Word Viewer to open and read .doc documents.
Download Microsoft Word Viewer
- Microsoft Excel
Document links indicated by .xls will open if you have the full Excel version from Microsoft, or from the free Excel Viewer (to open, view and print .xls files)
Download Microsoft Excel Viewer
- Microsoft PowerPoint
Presentations links indicated by .ppt will open a slideshow if you have the full PowerPoint version from Microsoft, or from the free PowerPoint Viewer (to open, view and print .ppt files).
Download Microsoft PowerPoint Viewer
Transport for Victoria encourages the dissemination and re-use of information provided on this website.
The State of Victoria owns the copyright in all material produced by this agency.
All material provided on this website is provided under a Creative Commons Attribution 4.0 international licence, with the exception of:
- any images, photographs or branding, including the Victorian Coat of Arms, the Victorian Government logo and the Transport for Victoria logo; and
- content supplied by third parties.
Creative Commons Licence Logo
The licence conditions are available here.
Material obtained from this website is to be attributed as:
© State of Victoria
Third party copyright
In some cases, a third party may hold copyright in material presented on this website. Their permission may be required to use the material.
Enquiries about copyright and use of the material on this website can be directed to:
Transport for Victoria (+61 3) 9651 9999
Application of this privacy statement
This privacy statement applies only to this particular website. It applies to all activities of Transport for Victoria and its agencies.
This website contains links to other websites. This privacy statement does not apply to those websites.
Department of Economic Development, Jobs, Transport and Resources
GPO Box 4509
Melbourne, VIC, 3001, AUS
Tel: (+61 3) 8392 6244
Email: [email protected]
Privacy and Data Protection Act 2014 (Vic): Personal information
In this privacy statement the term 'personal information' has the meaning provided in section 3 of the Privacy and Data Protection Act 2014 (Vic).
Personal information is information or an opinion that is recorded in any form, whether true or not, about an individual whose identity is apparent or can reasonably be ascertained.
This Act is the legislation that regulates our collection and handling of personal information.
Detailed information about the Act is available at the Office of the Commissioner for Privacy and Data Protection.
Collection of personal information
It is intended that this website can be used anonymously. However, for some functions, the collection of personal information is necessary or unavoidable. You will know if TfV is collecting personal information from you because you will be requested to provide it.
There are two exceptions to this:
- When someone else provides TfV with your personal information. TfV cannot prevent this. However, you are entitled to access and to correct any personal information about you collected by TfV
- When TfV collects website visitation statistics using a web analytics service.
For further information regarding this, see the Website Usage Measurement section below.
The statistics in No. 2 may qualify as personal information under the Privacy and Data Protection Act 2014 (Vic). However, these statistics are not used to identify individual web users.
Surveys using SurveyMonkey or SurveyGizmo
You may decline to provide this information by not responding to these surveys. If you do provide a survey answer you consent to storage of your survey answer offshore (outside of Australia). This means that once you have chosen to participate in the survey the department will not have an obligation to take reasonable steps to ensure that SurveyMonkey or SurveyGizmo does not breach the Victorian Privacy Principles in relation to personal information that is given to SurveyMonkey or SurveyGizmo.
You can access SurveyGizmo's and SurveyMonkey's privacy policies:
Use and disclosure of personal information
Personal information that is collected by the department will be used by, and disclosed to, departmental employees or contractors whose duties require them to use it. Such employees and contractors are required to protect and handle your personal information in accordance with the Privacy and Data Protection Act 2014 (Vic) and any other applicable legislation regulating the collection, use, disclosure, storage and destruction of personal information.
Access to and correction of personal information
You may request access to any personal information that TfV may have collected about you. Also, you may request correction of your personal information if you can establish that it is not accurate, complete or up-to-date. The Victorian Privacy Commissioner has recommended that the appropriate means to access and correct information held by government departments is pursuant to the Freedom of Information Act 1982 (Vic).
The Freedom of Information Officer may be contacted on the details below about access to, and correction of, personal information collected by TfV or for any questions or concerns you may have arising from this privacy statement.
Freedom of Information Officer
- Department of Economic Development, Jobs, Transport and Resources
GPO Box 2392
Melbourne, VIC, 3001, AUS
- Tel: (+61 3) 9208 3112
- Email: [email protected]
Internet user risks
TfV does not warrant that the functions contained in the site will be uninterrupted or without error. In addition, TfV shall not be responsible for the propagation of computer worms, viruses or other harmful components transmitted from this site and other third-party sites.
TfV recommends that you ensure that your browser is equipped with updated virus protection software.
Website usage measurement
Email addresses will only be used to respond to specific user queries and will not be kept or used for any purpose other than stated. Email addresses will not be added to a mailing list unless consent is given, nor disclosed to any other party without your knowledge or consent.
You can configure your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser or deleting all cookies from your computer if required.
The content of this Victorian Government website is provided for information purposes only. No claim is made as to the accuracy or currency of the content on this site at any time. The Victorian Government and Transport For Victoria not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this website or incorporated into it by reference. No responsibility is taken for any information or services that may appear on any linked websites.