Tow trucks

Tow truck complaints

Information on what to do if you have a complaint about a tow truck operator.

Try to resolve your complaint with the towing operator first.

If the issue can't be resolved between you and the towing operator, you can lodge a complaint with the Departmen of Transport and Planning.

Accident towing complaints

Accident towing is when a vehicle has been in a car crash and can’t be driven away.

You can lodge a complaint by:

Calling (03) 9881 8787
Completing a tow truck complaint form (PDF) and emailing it to [email protected] or mailing it to:
Accident Towing Administrator
Department of Transport and Planning
GPO Box 2392
Melbourne VIC 3001

We'll contact you when your complaint has been finalised. For privacy reasons, we can't give you details on how your complaint has been resolved.

If you're unhappy with the outcome, you can contact the Victorian Ombudsman.

For trade towing complaints (vehicle breakdowns), visit Consumer Affairs Victoria.