The first of Melbourne’s 65 new bigger, better trains has begun taking passengers - the first all-new metro train design in almost 20 years, built right here in Victoria.
The Victorian Government ordered 65 High Capacity Metro Trains as part of a $2.3 billion investment, which also includes a new train maintenance facility in Pakenham East and a light service facility in Calder Park.
The project is a public-private partnership between the Victorian Government and Evolution Rail.
Also on this page:
- Passenger services
- Passenger benefits
- Virtual tour
- Passenger features
- Testing to ensure safety
- Local jobs and training
- Designing the new train
- First Peoples' artwork
- Infrastructure upgrades
- More information
- Contact us
The first High Capacity Metro Train began operating on the Pakenham line in December 2020, providing passengers with a smoother, quieter and more comfortable journey. This followed a comprehensive testing process to ensure the trains are safe and reliable.
The new trains are gradually entering passenger service on the Cranbourne and Pakenham lines. Longer term, they will run through to Sunbury following the opening of the Metro Tunnel in 2025.
New high-capacity signalling will be switched on with the Metro Tunnel, enabling more trains, more often travelling at intervals of just two to three minutes.
- an extra carriage allowing more space for 20 percent more passengers
- clear walkway through the entire train end to end
- improved seats and more handholds than the current metropolitan fleet
- priority seating throughout the train, located close to doorways and windows
- enhanced accessibility features including 14 allocated spaces at accessible boarding doors
- more space for bikes and prams
- real-time information through dynamic route maps and passenger information displays
- improved passenger safety including greater CCTV surveillance
- cooling and heating appropriate for Melbourne conditions.
Virtual train tour
Take a virtual tour to learn more about Melbourne’s new High Capacity Metro Trains.
Passengers will notice some new features to make travelling more comfortable, including more spaces reserved for people who use wheelchairs, mobility aids, prams and bikes.
There are also new on-board audio announcements and screens that provide more information about your journey in real-time. Other passenger features include:
- The door buttons are different to other trains on the Cranbourne and Pakenham lines and are designed to international standards. Wait until the button turns green, then press it once to open the doors.
- Passenger information display screens in the centre of the train provide passengers with information about the next station and show which side of the train the doors will open.
- Priority seats are coloured orange. These seats should be offered to passengers with special needs, including the elderly, people with a disability, or a person who is pregnant.
- Multi-use spaces are located in the middle three carriages. These areas are fitted with Velcro straps under the seats to secure wheeled items (such as prams or bicycles). These areas provide space for passengers travelling with large or bulky items like prams or suitcases.
- A hearing aid loop is fitted throughout the train to assist passengers who wear hearing devices.
- New blue assistance buttons are located next to dedicated wheelchair spaces and accessible seats. This connects you to the driver and can be used if you need help when it is not an emergency. In an emergency use the red button.
- In an emergency, passengers can communicate with the driver via the red emergency button located in every doorway.
Using the trains with a wheelchair or mobility aid
Passengers who need the driver’s help to board should use the first door of the first carriage, where the main boarding ramp is.
There are 14 allocated wheelchair spaces at each end of the train, in the first two carriages.
High Capacity Metro Trains have external cameras so driver can see passengers on platforms who need help to board.
Find out more about how public transport in Victoria is being made more accessible.
Testing to ensure safety
Every High Capacity Metro Train must travel thousands of kilometres and pass hundreds of tests to ensure it is safe and reliable for passengers.
To reduce disruption to passengers, most of these tests will occur on the metropolitan network between regular train services.
This important testing program will continue until all 65 trains are delivered.
Local jobs and training
The trains are assembled in Newport using train parts made in Morwell, Bendigo, Hallam and other parts of Victoria. They are maintained at a state-of-the-art depot in Pakenham East.
The project is delivered in line with the Victorian Government's Major Projects Skills Guarantee. The workforce includes 15 per cent of positions for apprentices, trainees or cadets and 7 per cent for workers that face barriers to employment.
Designing the new train
The project team worked extensively with accessibility groups, passenger groups, members of the public and technical stakeholders to design Melbourne’s bigger, better train during 2017.
These groups provided more than 2,500 pieces of feedback that were considered for the final train design.
Key aspects of the 12-month train design engagement:
- Train Design Conversation Summary (PDF 7.25MB)
- Train Design Conversation Summary (accessible Word doc) (DOCX 199KB)
First Peoples' artwork
Victoria is proud to be the creative state and home to world-leading First Peoples artists.
To celebrate this, we invited Victorian First Peoples artists and collectives to design an artwork for the outside of one of the first of our big, new metro trains.
The four shortlisted artists and collectives are:
- Kirrae Whurrong woman Fiona Clarke (Warrnambool)
- Boon Wurrung man Adam Magennis (Mornington)
- Wurundjeri woman Mandy Nicholson (Hampton Park)
- Ballarat-based mob of three Koori men, Pitcha Makin Fellas, who belong to different language groups.
Their work is generous. It shares and celebrates Indigenous perspectives on the shared journeys we make through our city and reminds us just how long people have been travelling across this land.
A panel of judges, including two Traditional Owner representatives, will select the successful applicant. They will receive a $18,000 commission for their work to be manufactured and installed on one of the first new trains.
The Victorian Government is delivering power upgrades and platform extensions on the Cranbourne and Pakenham lines, to prepare Melbourne's busiest rail corridor for the new trains.
In addition, the Sunbury Line Upgrade is now underway so the trains can run on the line following the opening of the Metro Tunnel.
- Evolution Rail
- Victoria’s Big Build – road and transport projects now under construction
- The Metro Tunnel
For more information, email [email protected].