Renegotiation of Melbourne's train and tram contracts
We've renegotiated contracts with Melbourne's train and tram operators to improve services for all Victorians.
Metro Trains Melbourne and Keolis Downer will operate Melbourne's train and tram networks until at least November 2024.
Higher standards for our train and tram operators are more vital now than ever as we invest in and expand the public transport network.
We've put passengers first with contracts that have higher performance targets and enforce tougher penalties for breaches.
Tougher penalties will address the issues that cause most passenger dissatisfaction – station skipping, short shunting, graffiti, poor communication and information, inappropriate advertising and dirty rolling stock.
The new contracts also raise the bar for on-time services and service delivery.