Coronavirus disease (COVID-19)
Fitted face masks are required on public transport, and when riding in taxis or ride-share vehicles, unless a lawful exception applies.
On this page:
- Arriving in Victoria from interstate
- VicRoads services
- Public transport advice
- Back to school
- Active transport advice
- Taxi and ride-share advice
- Ports and freight services
- Boating and fishing advice
- Major transport infrastructure projects
Arriving in Victoria from interstate
To help stop the spread of coronavirus (COVID-19), all residents and travellers from anywhere in Australia wishing to enter Victoria must apply for a permit.
You can apply for a permit online or by calling 1800 675 398.
Each adult needs their own permit.
If you reach the border without a valid Victorian Border Crossing Permit, you will be turned away and face a possible fine.
Those living in our border communities in New South Wales will continue to be able to access the 'border bubble' using their driver's license or other photo ID to prove their residential address
Many high volume and priority VicRoads transactions can be completed over the phone or online.
Licence testing has resumed in metropolitan Melbourne and customers with a suspended test will be contacted by VicRoads.
Testing is going ahead in regional Victoria with additional safety and cleaning measures in place.
Public transport advice
Public transport services are running to the normal timetable. There are changes to services at the Victoria and New South Wales border.
Wearing a face mask is mandatory on all public transport, including trains, trams, buses and ferries. Click here for more information about ferries.
We strongly urge you to register your myki so that the Department of Transport can contact you if you have been exposed to coronavirus (COVID-19) on a public transport service. It's quick and easy to register your myki now. PTV handles passenger information in line with the appropriate privacy standards and in line with the current State of Emergency Declaration. Should you require further information, please email privac[email protected].
Public transport service desks will not accept cash for payment to purchase or top up your myki. You must either pay online, on the phone or use contactless payment methods.
Our public transport network is ready when you are. Here's some information and advice about how you can travel with confidence.
Plan your journey before you travel
Changes to buses
Bus journeys will be made safer for drivers and passengers who have to travel, with the introduction of all-door boarding over the next 18 months.
This means that passengers can enter from any door, just like on trams, helping to maintain distance from others and reduce wait times at bus stops.
To support all-door boarding, cash transactions on buses are no longer possible.
All passengers are required to travel with a valid myki.
General passenger behaviour
All Victorians are being asked to play their part to keep one another safe, including making responsible choices about using our public transport network.
Wearing a face mask is mandatory on public transport.
We encourage everyone to practise good hygiene when on public transport. Wash your hands regularly, cover your mouth when you sneeze or cough, and avoid public transport if you’re unwell.
Keep your distance where you can and respect the clearance zone around our drivers. Spread out along the platform and keep doorways clear. When travelling on an escalator, use every fourth step and don't pass others.
Increased cleaning protocols
Public transport operators have increased cleaning measures across the train, tram and bus network.
Trains, trams and buses will have increased sanitisation on all touch points and be disinfected more often.
Services across Victoria’s public transport network will run as normal despite increased cleaning measures.
Back to school
School speed zones are in operation with students across Victoria returning to school in Term 1. School crossing supervisors are also back in Term 1 to continue to help students and staff move around schools and roads safely.
School buses and public transport continues to be a safe and convenient travel option for students.
Extensive cleaning is being carried out on train, tram and bus services, as well as at stops and stations, to help keep passengers safe. We are working closely with the Department of Health and Human Services, the Department of Education and Training and schools to ensure school buses are clean and safe to use.
Walking and cycling
There's never been a better time to choose to walk or cycle for shorter trips.
Walking routes and journey time information are available on the PTV app.
Taxi and ride-share vehicles
When you are travelling in a taxi or ride-share service, please sit in the back seat, and wash or sanitise your hands before and after getting in the vehicle. You must wear a fitted face mask covering your nose and mouth, unless you have a lawful reason for not doing so.
There is no limit on the number of passengers, but booking service providers may choose to implement their own passenger limits. Please check with your preferred booking service provider to determine if they have introduced any limits or additional safety measures.
Drivers of taxis and ride-share services are asked to be guided by their own personal safety in conducting their duties, and to use good hygiene practices while working.
Drivers should regularly clean and disinfect surfaces in their vehicle which passengers touch, and regularly wash their own hands thoroughly with soap and water or hand sanitiser.
Drivers should also set the air-conditioning to external airflow instead of recirculation and make hand sanitiser available for passengers.
We’re investing $22 million to support the commercial passenger vehicle industry during the coronavirus pandemic and ensure it remains a viable option for all Victorians, now and into the future.
Further information for the commercial passenger vehicle industry and customers can be found at Commercial Passenger Vehicle Victoria.
Ports and freight
The Department is working closely with the ports, freight and logistics sector to maintain Victoria's supply chain as Victoria recovers from the coronavirus (COVID-19) pandemic.
These services include ports, roads, rail, maritime, stevedoring, intermodal, transfer facilities, distribution, warehousing, freight yards, and depots.
Some work restrictions have now been eased across Victoria, including workforce limits for some industries being expanded.
This includes supermarkets and food distribution centres, warehouses and postal and distribution centres returning to full capacity with some additional COVID Safe practices to be implemented, and a partial return to work for wholesale trade.
As commercial freight services, road and rail freight services are still able to cross interstate borders. Drivers crossing into Victoria from New South Wales, and those who have been in Queensland, will need to review their current requirements.
The Victorian Government will be re-establishing truck curfews for the delivery of supermarket and pharmaceutical goods beyond 31 December 2020.
Truck curfews determine when trucks can use certain roads and aim to strike a balance between the local community and truck operators.
We’re also reintroducing time limits on delivery vehicles parked in loading zones while they are stopped to drop-off or pick-up goods.
Roadhouses, dedicated truck stop facilities and truck-driver lounges will remain open to support the essential work of drivers of heavy vehicles.
Industry operators are asked to ensure adhere to the health and safety protocols to protect their workforces and the public.
Should you have further enquiries regarding freight and logistics, please email [email protected].
Resources available to download:
Boating and fishing
Works across all Big Build projects continue as all projects adhere to the advice from DHHS to protect worker safety and jobs.
Physical distancing practices and increased personal hygiene measures are in place across all of our sites.