Coronavirus disease (COVID-19)

A State of Emergency has been declared in Victoria due to the serious risk to public health posed by coronavirus (COVID-19).

The Department of Transport is working closely with the Department of Health and Human Services and transport operators to implement a range of measures to limit the spread of coronavirus disease (COVID-19) and protect passengers on Victoria’s transport network.

The Department is also working closely with the ports, freight and logistics sector as an essential service to make sure essential supplies get to where they need to go.

Advice from the Department of Health and Human Services recognises the importance of public transport and freight and logistics as essential services to the Victorian community. 

If you suspect you may have COVID-19, please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.

For more advice please go to the DHHS website for the latest information and advice.

Changes to VicRoads services to protect the community

Changes to the way VicRoads customer service centres operate are being made to keep Victorians safe.

From 25 March 2020, all light vehicle drive tests and computer-based tests have been suspended to protect staff and customers and limit the spread of coronavirus (COVID-19).

Medical review driving assessments have also been temporarily suspended.

An exceptional circumstances process is being determined to allow special needs cases to be granted, such as for primary care givers or those in similar circumstances. Information on this process will be made available in the coming days. 

To ensure social distancing can occur in VicRoads Customer Services Centres, counter service has been reduced by 50 per cent to ensure those who need to visit stay a safe distance from each other.

Everyone impacted by these changes is being contacted directly, and the VicRoads customer relations team has been enhanced to ensure urgent matters are dealt with as quickly as possible.

We are still open for business but encourage customers not to visit a VicRoads Customer Service Centre unless the matter is urgent. Many high volume and priority transactions are available online. Please visit: https://www.vicroads.vic.gov.au/coronavirus.

General passenger behaviour

Passengers should follow the advice of the Chief Health Officer and stay at home if they are unwell, including not travelling by public transport.

We encourage everyone to practice good hygiene when on public transport. Wash your hands regularly, cover your mouth when you sneeze or cough, and avoid public transport if you’re unwell.

The below measures have been introduced to limit the spread of COVID-19 and protect all passengers on Victoria’s public transport based on advice from the Department of Health and Human Services (DHHS). 

The DHHS website holds the most up-to-date information on coronavirus dhhs.vic.gov.au/coronavirus

Increased cleaning protocols

Public transport operators have increased cleaning measures across the train, tram and bus network.

Trains, trams and buses will have increased sanitisation on all touch points and be disinfected more often.

Services across Victoria’s public transport network will run as normal despite increased cleaning measures.

Staggering travel

Social distancing measures are currently in place and Victorians are being asked to consider staggering their travel times in the mornings and evenings on trains, trams and buses if they are able to.

This will help to reduce the number of people using the network at any one time and reduce the spread of COVID-19.

While services across Victoria’s public transport network will continue to run as normal, passengers are reminded of Victoria’s free early bird travel, with all metropolitan trains free if you touch on and off before 7.15am.

Taxis and ride share vehicles

If possible, when and if you are travelling in a taxi or ride-sharing service please sit in the back seat if possible.  Drivers of taxis and ride-sharing services should set the air-conditioning to external airflow instead of recirculation and make hand sanitiser available for passengers.

Long distance travel

We’re asking people to reconsider non-essential long-distance journeys.

If people must travel long distance by public transport, we ask them to ensure they maximise the distance from other passengers in line with social distancing advice.

The Department of Transport continues to work closely with the Department of Health and Human Services and transport operators to respond to COVID-19.

The Victorian Government has been working on its preparedness and response to COVID-19 for some weeks, in collaboration with the Commonwealth and other states and territories.

Ports and freight

The Victorian Government is making sure essential supplies get to where they need to go during the COVID-19 pandemic.

Freight and logistics services are considered essential as facilitating access to goods and will continue to operate. 

These services include ports, roads, rail, maritime, stevedoring, intermodal, transfer facilities, distribution, warehousing, freight yards, and depots.

As essential travellers, freight services are still able to cross the border into South Australia following its recent closure.

All time-based curfews on heavy vehicles across the state have been lifted for six months. 

Time limits on delivery vehicles parked in loading zones have also been removed.

Industry operators are asked to ensure adhere to the health and safety protocols to protect their workforces and the public. 

Should you have further enquiries regarding freight and logistics, please email [email protected].

Download the Freight and Logistics Industry Update Week 1.