We're coordinating Victoria's growing transport system and planning for its future.

Our job is to integrate the transport network for simpler, quicker and safer journeys that connect places and support Victoria's prosperity and liveability. We're putting transport users – whether they travel by train, drive, cycle, walk or move freight – at the centre of everything we do.

Like similar agencies around the world, Transport for Victoria brings together the planning, managing and coordinating of our transport system into one organisation.

The creation of Transport for Victoria realises the aims of the Transport Integration Act.

Victoria is growing and changing at a fast pace

Victoria is facing a period of intense growth and change - with the state's population forecast to reach 10 million by 2051.

Growth is driving the government's record $20 billion investment in strategic transport infrastructure to expand and modernise the network. Major projects like Melbourne Metro, removing 50 level crossings, the West Gate Tunnel and North East Link, as well as a $2.3 billion investment in 65 High Capacity Metro Trains will significantly boost network capacity, move more people and freight, improve passenger services and relieve congestion.

An integrated approach to Victoria's transport system makes the best use of what we have now, plans for the future, and establishes a blueprint to take advantage of the opportunities ahead.

As Victoria undergoes a generational shift in transport technologies, we'll be there to help manage the network and empower people in their transport choices.

Read about some of the ways we are planning a transport network for tomorrow.

Planning to provide greater choice

By taking an integrated approach that first seeks to understand users' needs, network challenges, like traffic congestion or inefficient public transport interchanges, can be met in ways that don't always involve large, disruptive and costly investments.

For example, encouraging mode shift or making it easier to change between modes by better coordinating timetables means we can extract greater performance from our transport assets. Similarly, increasing car or bike parking at train stations can change how people choose to travel. In this way, we can reduce congestion and create greater system efficiencies without major, new infrastructure.

Better investment

To deliver the best outcome for the user and the highest return on investment for the Victorian community, transport modes need to complement not compete. That's why we're focussed on the network as a whole, rather than on just one transport mode.

For example, bus priority lanes can reduce road capacity for other vehicles. However, an integrated solution that includes timetabling and traffic-light sequencing can produce a better outcome for all transport users while avoiding a traditional construction solution.

Real-time information

The best-laid travel plans can come unstuck by a minor road incident that nevertheless causes severe network-wide disruption. Despite the plethora of traffic reporting by traditional media and increasingly social media, Victorians have little real-time information about alternative ways to travel.

Over time, Transport for Victoria will become a single source of real-time information on how road, rail and bus networks are operating. This will allow a public transport user, for example, to switch modes mid-journey to minimise disruption and know where they need to go.

Safer roads

Death or serious injury should never be the price to pay for using Victoria's roads, yet every two hours a life is lost or dramatically changed as a result of a road crash.

Transport for Victoria is working with our road safety partners to eliminate fatalities and serious injuries on our roads, as outlined in the Victorian's road safety strategy, Towards Zero.

We are also ensuring all Victorians have a range of transport options that enable safe, reliable and efficient journeys.

Renegotiation of Melbourne's train and tram contracts

We've renegotiated contracts with Melbourne's train and tram operators to improve services for all Victorians.

Higher standards for our train and tram operators are more vital now than they've ever been as we invest in and expand the public transport network.

We've put passengers first with contracts that have higher performance targets and enforce tougher penalties for breaches.

Metro Trains Melbourne and Keolis Downer will operate Melbourne's train and tram networks for the next seven years - new contracts started on 30 November 2017.

We've introduced tougher penalties to address the issues that cause most passenger dissatisfaction – station skipping, short shunting, graffiti, poor communication and information, inappropriate advertising and dirty rolling stock.

The new contracts also raise the bar for on-time services and service delivery.

New bus service contracts for Melbourne

Buses are becoming an increasingly important part of an integrated public transport system and the Victorian Government is investing heavily in them.

We're providing 12 existing metropolitan bus operators with the first opportunity to negotiate new bus service contracts to better meet the city's public transport needs.

Through this process we aim to achieve:

  • improved service performance and high-quality passenger experience
  • innovative and adaptable network service planning
  • patronage growth
  • industry, jobs and skills growth
  • enhanced use of bus infrastructure assets
  • greater value for money.

New metropolitan bus service contracts begin 1 July 2018.

More buses where they're needed

The $100 million Better Bus Networks program is helping to create more connected and sustainable public transport for all Victorians.

Fairer fare enforcement

From 1 January 2017, a fairer approach to fare compliance was introduced in Victoria.

The new approach is fairer and allows more systematic use of warnings in certain circumstances when people inadvertently do not pay their fare. It replaces the current two-tiered approach of infringements and on-the-spot penalty fares.

Key features include:

  • the abolition of penalty fares
  • greater leniency and discretion
  • more systematic use of warnings in certain circumstances for passengers who inadvertently do not pay their fare
  • targetting of repeat and deliberate fare evaders
  • better training and support for Authorised Officers
  • improved infringement processing
  • myki system upgrades.

Making it easy to pay a fare

Victorians will find it easier to pay their public transport fare with several improvements to the myki system including:

  • online myki top ups within 90 minutes
  • louder beeps on myki machines
  • anti-glare screens on myki machines
  • a trial of quick top up and check machines at 10 locations
  • roll-out of new, faster myki readers on E-class trams and trials on selected buses.

Review of ticketing compliance and enforcement

The simpler, fairer and more efficient public transport ticketing infringement system follows two separate reviews of Victoria's ticketing compliance and enforcement system.

Our review of Victoria's ticketing compliance and enforcement found while more passengers pay their fares, the previous system was inequitable, unfair and encouraged fare evasion.

The Victorian Ombudsman's investigation into fare evasion enforcement strategies also found the previous system was not striking the right balance between fare compliance and what is fair and reasonable.

We've accepted the recommendations in both reports and we're getting on with improving the public transport infringement system.

More information