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Tow truck complaints

Information on what to do if you have a complaint about a tow truck operator.


Try to resolve your complaint with the towing operator first.

If the issue can't be resolved between you and the towing operator, you can contact us to lodge a complaint. 

Accident towing complaints

Accident towing is when a vehicle has been in a car crash and can’t be driven away.  

You can lodge a complaint by:

What happens next

We will contact you when your complaint has been finalised. For privacy reasons, we can't give you details on how your complaint has been resolved.  

If you're unhappy with the outcome, you can contact the Victorian Ombudsman. 

Trade towing complaints

For trade towing complaints (vehicle breakdowns), visit Consumer Affairs Victoria.