Contact us
Tow truck complaints
Try to resolve your complaint with the towing operator first. If this isn’t possible, contact us.
Before you contact us, talk to the towing operator first.
Accident towing complaints
Accident towing is when a vehicle has been in a car crash and can’t be driven away.
| Chanel | How to make an accident towing complaint |
|---|---|
| Phone | Call (03) 9881 8787 |
| Download and complete the tow truck complaint form (PDF) and email it to [email protected] | |
| Post your completed tow truck complaint form (PDF) to: Accident Towing Administrator GPO Box 2392 Melbourne VIC 3001 |
What happens next
We will contact you when your complaint has been finalised. For privacy reasons, we can't give you details on how your complaint has been resolved.
If you're unhappy with the outcome, you can contact the Victorian Ombudsman.
Trade towing complaints
For trade towing complaints (vehicle breakdowns), visit Consumer Affairs Victoria.