Our contact details
Here’s how you can contact us for roads safety enquiries.
Emergency?
Always call 000 in an emergency situation.
Report a hazard
For all urgent road hazards, and anything that presents immediate danger, call 13 11 70 (24 hours, 7 days a week).
Road and traffic enquiries
For general road and traffic enquiries call 13 37 78.
Call us
- Call Transport Victoria on 133 778.
- Visit the Engage Victoria website for Victorian government consultations in your area.
Social media
Contact Transport Victoria on our social media channels:
Mail address
Department of Transport and Planning
GPO Box 2392
Melbourne Vic 3001
Registration forms
View a list of registration forms.
In some cases, you can upload and submit the form to VicRoads online.
VicTraffic
Check VicTraffic for information on:
- current traffic conditions, including incidents and delays affecting the network
- planned roadworks and events.
Roads-related enquiries
Report a non-urgent road issue to VicRoads - such as faded line marking, small potholes or fallen signage.
Report a level crossing fault
This includes faulty level crossing boom gates.
Call:
- 1800 001 050 for metropolitan level crossings
- 1800 013 007 for regional and rural crossings.
Both numbers are open 24 hours and are free of charge.
Urgent registration and licensing queries
Call VicRoads on 13 11 71 (24 hours, 7 days a week) for urgent registration and licencing queries.
VicRoads customer service centres
Visit the VicRoads office locations page to find your closest VicRoads customer service centre if you need to attend in person.
Regional roads office locations
If you need to mail something to a regional roads office, please send it to:
Department of Transport and Planning
GPO Box 2392
Melbourne Vic 3001
Order a VicRoads publication
Log in to the bookshop for industry partners
You can also call 1300 309 571, 8.30am-5pm Monday-Friday.